Shipping policy
Shipping Policy — Pure Memories Art
Last updated: 01-01-2026
Thank you for choosing Pure Memories Art. We carefully prepare every order and aim to deliver your package safely and quickly.
Processing time
Orders are processed within 1–3 business days.
During busy periods, processing may take slightly longer.
You will receive:
- an order confirmation email
- a shipping confirmation with tracking
All orders are shipped from the Netherlands.
Delivery times
Estimated delivery times:
Netherlands: 1–3 business days
Belgium & Germany: 2–5 business days
Rest of Europe: 3–7 business days
United Kingdom: 4–8 business days
United States & Canada: 5–12 business days
Rest of the world: 7–20 business days
Delivery times are estimates and may vary due to customs, carriers, or peak periods.
Shipping costs
Shipping costs are calculated at checkout based on destination and weight.
Any applicable free shipping promotions will be clearly shown on the website before checkout.
Tracking
Once shipped, you will receive tracking information by email.
Tracking updates may take 24–48 hours to appear.
If tracking is missing, contact:
Incorrect address
Customers are responsible for providing a correct shipping address.
If a package is returned due to:
- incorrect address
- failed delivery attempt
- uncollected parcel
additional shipping costs may apply.
Damaged or lost packages
If your order arrives damaged, incomplete, or is lost in transit, contact us within 7 days:
We will investigate and provide a suitable solution where applicable.
Customs, duties & taxes
International orders may be subject to:
- import duties
- customs fees
- local taxes
These charges are the responsibility of the customer.
Contact
For shipping questions:
We’re happy to help.